Vinnie is the best! He communicated with me every step of the way! He was on time, courteous and cleaned up all of the mess that was made from my repair. I’m quite happy with my nice shiny new shut off valve! I give 5 stars to Vinnie & kudos to Draingo for hiring someone as professional as Vinnie. I was so impressed that I have hired them to come back and do a brand new water softener install!